Security - PayEye
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How we keep about Your safety
Are there other situations that should arouse my suspicions?

Contact us whenever:

  1. you suspect that someone has accessed your PayEye account;
  2. someone asks you for your PayEye account login details or other sensitive data;
  3. you discover that an unauthorised transaction has been made from your PayEye account;
  4. you notice that our website looks unusual or the service works differently than usual;
  5. you website a link and enter your details on a page that was similar to PayEye-s;
  6. you receive a disturbing phone call from someone claiming to be a PayEye employee;
  7. you receive a text message with a code for a transaction, and you have not made any operations on your PayEye account;
  8. you receive a disturbing e-mail from an address that is similar to PayEye’s, especially if it contains a suspicious attachment;
  9. someone is processing your personal data, claiming to have obtained it from PayEye, and is not on the list of entities to whom we provide your personal data.
What should I do if I suspect fraud?

Contact us – call our PayEye Customer Service Centre as soon as possible, which is open Monday to Friday, 9.00 am to 5.00 pm, e-mail: kontakt@payeye.com, telephone: +48 694 082 248, 71 738 19 16.

How does PayEye keep my personal data secure?

We care reliably and professionally – personal data is processed with the utmost care for its security using all organisational and technical measures in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). We, therefore, meet stringent legal standards.

Does the use of contact lenses or glasses affect payment security?

There is no impact because payments can be confirmed using both contact lenses and spectacles. The use of these does not affect payment security.

Is it possible to obtain a photo or pattern of my eye and thus make a payment?

It is not possible to make such a payment for several reasons. We do not store biometric data in the form of photos in any part of our infrastructure. Instead, we create numerical patterns that are generated in real-time from a unique iris image. So we never deal with photos of your eye that can be reused by someone else. Moreover, reversing the process, i.e. obtaining a photo of the eye from a numerical pattern, is impossible. Once the pattern is generated, the data is always transferred between the devices and the infrastructure via an encrypted connection, which is another security level. Finally, the numerical patterns placed in the PayEye database never leave it, as all identifications take place on a server in a closed network, and the database itself is also encrypted.

For the user to be identified and transaction to be confirmed, it is necessary to compare the biometric eye pattern (PayEye code) with the basic pattern, i.e. your eyes. This means you can rest assured that no one but you can confirm the payment processed with your PayEye account.

Is it possible to scan my eye from a distance and thus process the payment without my knowledge?

No, it isn’t – the cameras that our eyePOS payment device is equipped with are defined to scan the irises of your eyes from a distance of approximately 25 cm. It is therefore impossible for someone to make a payment without your knowledge from a distance. In addition, you can define a transaction limit, which adds an extra measure of security for you and your money.

Is my money and transactions on my PayEye account safe?

Sure – we take the utmost care to keep your money safe. We are a small payment institution registered under number MIP42/2019. We operate within a regulated market and are supervised by the Polish Financial Supervision Authority.

Is it safe to pay with eyePOS?

Without a doubt – the eyePOS payment device has all the necessary security certifications such as PCI PTS, EMVco Level 1 and Level 2, PayeWave, PayPas and TQM. To achieve this, the devices are subjected to very rigorous testing. Granting of these certificates guarantees that eyePOS offers the highest level of payment security.

How to keep your data safe

1. PROTECT YOUR COMPUTER AND PHONE

All devices through which you use your PayEye account should be properly protected by:

  1. software that is legal and regularly updated.
  2. anti-virus software to protect your device against viruses;
  3. a firewall to protect against external attacks;

2. DO NOT OPEN SUSPICIOUS E-MAILS AND ATTACHMENTS

E-mails and files from unknown sources are a potential threat not only to your device, but more importantly, to your accounts, including PayEye, so if you question the origin of an e-mail, delete it immediately.

3. PAY ONLINE USING ONLY “TRUSTED DEVICES”

Do not make online payments using devices that do not belong to you.

4. CHECK WEBSITE SECURITY

When logging into your PayEye account, pay attention to your connection encryption and security certificate. You can check if your connection is encrypted by the padlock symbol in your browser’s address bar and “https” at the beginning of the login page address. In addition, the certificate confirms that the website is trusted. You can check this by clicking on the padlock next to the website address.

5. LOG OUT WHEN YOU HAVE FINISH USING YOUR PAYEYE ACCOUNT

If you finish using your PayEye account and you no longer make any transactions, you must log out of your account every time.

6. CREATE A STRONG, UNIQUE PASSWORD

The PayEye account password must meet security criteria and should:

  1. be long (at least 10 characters),
  2. include upper and lower case letters,
  3. include at least one digit,
  4. include a special character (e.g. !,@,%),

Your password should not be too simple and not the same as your other passwords. Do not write down the password anywhere.

7. VERIFY TEXT MESSAGES

Remember to read text messages carefully and check that the information in the message matches the operation you are doing.

8. USE SECURE WI-FI NETWORKS

Open wireless networks are usually free, but logging into your PayEye account while connected to such a network is quite a risk. Easier access and no security often encourage hackers.

9. PROTECT YOUR PERSONAL DATA

Be careful to whom you give your address, phone or ID card number. You may be acting in good faith, but fraudsters using such information can harm you. Remember that any data can be used, so pay attention, among other things, to the documents you throw away: unnecessary bills, invoices, letters, etc.

10. DO NOT DISCLOSE PAYEYE ACCOUNT LOGIN DETAILS IN ANY COMMUNICATION CHANNEL

This is a fundamental rule because PayEye never asks you for your account login and password either by phone or e-mail. For your own safety, do not share your login details with anyone.

DO YOU HAVE DOUBTS? GET IN TOUCH WITH PAYEYE!

If something bothers you while using the Internet and your PayEye account – e.g. a strange text message, e-mail or message on the computer screen – contact us for verification.
Our Customer Service Centre is open Monday to Friday from 9.00 am to 5.00 pm.

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