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Will the payment with a glance be made for people under the influence of alcohol or drugs?

Payment can be made if the eye’s iris is readable – it has not been deformed or obscured.

Will the transaction be executed with anti-reflective glasses?

Yes. The anti-glare in the glasses does not affect the implementation of the payment look.

Why paying at a glance might be better than paying by phone or card?

Paying with a glance has many advantages. The most important of these are safety, speed and convenience. Using a fusion of iris and facial biometrics, PayEye is now one of the world’s most secure payment confirmation methods. With PayEye, you don’t have to take your wallet, phone or cash out of your pocket – just one look. 

Are terminals set up in different public places not threatening payment security?

Our terminals do not threaten payment security and someone cannot make a payment without our Client’s knowledge – the cameras that our eyePOS payment device is equipped with are defined to read the iris from a distance of about 35 cm. In addition, during payment, the biometric pattern of the face and iris is compared with the basic pattern, i.e. the user’s natural face and iris.

Is there anyone who can gain possession of the user base?

We use a solution to protect your data from unauthorized access. We do not store images of users in any element of our infrastructure that third parties could use – we create numerical patterns that are generated in real-time based on a unique iris image. So we need somewhere to deal with pictures of faces and irises that can be reused by someone else. Moreover, reversing the process, i.e., obtaining an image from a numerical pattern, is impossible. Once the pattern is generated, the data is transferred between the devices and the infrastructure in an always-encrypted connection, which is another layer of security. Finally, the numerical patterns placed in the PayEye database never leave it, since all identifications occur on a server in a closed network, and the database itself is also encrypted. To identify you on PayEye, it is necessary to compare the biometric pattern of your face and iris with the basic pattern, i.e. your natural face and iris.

How is your data secured and who supervises it?

The security of your information is critical to us, so we implement appropriate security and oversight measures to protect your privacy and personal information, including encryption of your transmitted and stored data, multi-factor authentication, access management, monitoring and auditing, internal regulations, risk management and legal compliance.

Will the payment by glance be made for eye diseases (cataracts, glaucoma, etc.)?

A glance payment will be made when the conditions do not cause visible changes and do not deform or cover the iris.

Will the payment with a glance be made if you have an artificial eye?

No, because the eyePOS biometric terminal requires confirmation of the life of both eyes of the payer to synchronize.

Is paying with a glance safe for the eyes?

Our research has shown that paying with a glance is not a threat to the eye and is therefore a safe form of payment. During the transaction, the eyePOS terminal does not scan the iris, but compares the individual biometric characteristics with a unique encryption code identifying the user.

What problem does payment with a glance solve?

Paying with a glance allows you to make transactions quickly, securely and conveniently – without taking out your wallet, phone or cash. It has been made available commercially to increase security facilitate and reduce payment times.

How do I activate the PayEye Service?

Download the free PayEye application to your phone and follow the instructions. Fill in and confirm your basic data (name, lastname, phone number and email), provide the required declarations, take a selfie and define your payeye PIN. Then confirm your email and phone number. Attach your payment card and you’re done! Now you can use biometric payments connected to your payment card at PayEye Partners.

What is the PayEye Wallet and does it mean that I need to carry something with me?

When using biometric payments from PayEye, you do not need to bring anything extra with you! The PayEye Wallet is a service whereby PayEye allows you to register your payment card details via the PayEye Application and submit an Instruction of Use. It is your electronic wallet, the so-called e-wallet, which you can use at any time without needing anything else. No wallet, card, phone or watch. A glance is enough!

How do I create a biometric pattern?

The creation of a Biometric Pattern is very simple and consists of two stages. The first stage takes place when you activate your account in the PayEye Application, when you are asked to take a selfie photo, and this is the initial registration of your Biometric Pattern. The initial registration of your Biometric Pattern is necessary for you to fully register it. The second stage, i.e. complete capturing of the Biometric Pattern, is carried out using an eyePOS terminal, which reads your iris and facial image using PayEye technology. This occurs during the first payment attempt.

What is a Usage Instruction?

An Instruction to Use is nothing more than your instruction to PayEye to allow the merchant to use your registered default card so that the merchant can initiate a payment order to pay for the goods or services that you will be purchasing.

What do I need to do to submit a Merchant Instruction?

To submit a Merchant Instruction, all you need to do is inform the merchant of your intention to use PayEye’s biometrics service, approve the Merchant Instruction for the amount of the purchase of goods or services, and allow the image of your iris and face to be read by the eyePOS terminal.

What is PayEye?

PayEye is a technology provider, and through its partnership with Planet Pay, a settlement agent, it enables convenient and secure biometric payments. PayEye provides the biometric technology, eyePOS payment terminals,  e-payeye ecommerce fast payments and the PayEye application. In PayEye we provide the technology that enables user identification using iris and face biometrics in offline payments, which is an additional support in difficult lighting conditions and online payments.

Where can I pay with my eyes?

A list of points where you can use biometric payments can be found here.

Does setting up and using the PayEye Wallet cost anything?

Downloading the PayEye app, setting up, and then owning and using the electronic PayEye Wallet is completely free.

Does anyone else have the same iris as me?

The iris is unique. Even the irises of the right and left eye are different. PayEye is a solution based on biometric authentication using not only the iris but also the face. The new solution based on the fusion of face and iris biometrics is more precise than other available methods.

Can I use the PayEye service online?

Yes – we have introduced the e-payeye online payment service, which allows you to pay quickly and securely online.

Can persons under the age of 18 use the PayEye service?

Currently, only persons of full legal age may use the PayEye service.

Where can I register?

Download the free PayEye application from your mobile App Store and follow the instructions – you will need to enter your basic data, give the necessary consents and take a selfie. The whole process takes just a few minutes.

Who has access to my personal data?

Detailed information about access to your personal data can be found in the Privacy Policy.

How does PayEye keep my personal data safe?

Personal data is processed with the utmost care for its security, using all organisational and technical security measures in accordance with the guidelines provided by the Personal Data Protection Regulation (RODO) organisation.

Is the information from my payment card (card number, CVC2/CVV2 code, expiry date) added to the PayEye application secure?

PayEye does not process or store payment card data in any part of our infrastructure. PayEye uses tokens, which is an encrypted form of a payment card. The tokens are generated by a technology partner of our settlement agent, which handles the technical aspects of payment card tokenisation and ensures the security of card data in accordance with the PCI DSS standard.

Are biometric payments with the eyePOS terminal secure?

The eyePOS terminal is protected against any form of data leakage. Data leaves the device only through an encrypted connection. The device and the connection are regularly tested for security.

Is it possible to use my biometric pattern without my knowledge and thus benefit from the PayEye service?

No, it’s not possible because our eyePOS terminal’s cameras read the iris image from approximately 1 foot away. Therefore, it’s impossible for someone to capture your biometric pattern from a distance without your knowledge.

Does the use of lenses or glasses affect the security of biometric payments?

It has no impact! Because payments can be confirmed with both contact lenses and prescription glasses. Using them does not affect the security of biometric payments. The exceptions are colored lenses or those that obscure, alter or distort the iris image, making payment impossible.

What should I do if I suspect fraud?

If you suspect any fraudulent activity, please call our Customer Service Centre at: +48 694 082 248 or 71 738 19 16. which is open Monday to Friday, 9.00 a.m. to 5.00 p.m. or email us at:

Is it possible to use the PayEye service by entering a photo or a pattern of my face and/or eye?

No, it is not possible to use the PayEye service in this manner for several reasons. We do not store biometric data in the form of photos in any part of our infrastructure. We create numerical patterns that are generated in real time based on a unique iris image. So nowhere do we hold facial and/or iris images that can be reused by someone else. Moreover, it is impossible to reverse the process, i.e. to obtain an image from a numerical pattern. Once the pattern is generated, the data is always transferred between the devices and the infrastructure via an encrypted connection, which is a further level of security. Finally, the numerical patterns placed in the PayEye database never leave it, because all identifications take place on the server in a closed network, and the database itself is also encrypted. In order for a user to be identified in the PayEye service, it is necessary to compare the biometric pattern of the face and iris with the basic pattern, i.e. your real face and iris. This means you can sleep well because no one but yourself is able to use your biometric details from PayEye.

Are there situations that should arouse my suspicions?

Contact us immediately whenever:

  1. you suspect that someone has accessed your PayEye Wallet;
  2. someone has asked you for your PayEye PIN or other sensitive data;
  3. you notice that our website has an unusual appearance or the service works differently than usual;
  4. you open a link and enter data on a page or application that was confusingly similar to PayEye;
  5. you receive a worrying phone call from a person claiming to be a PayEye employee
  6. you receive a worrying email from an address which is confusingly similar to PayEye’s address, in particular if it contains a suspicious attachment;
  7. someone processes your personal data claiming to have obtained it from PayEye, and he/she is not on the list of entities to which we provide your personal data.
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