fbpx

FAQ

FAQ

(frequently asked question)

Is paying with payeye safe?

Yes – for both your finances and your eyes.

When creating a personal pattern, the image of your unique irises is converted into an individual code (payeye code). When you pay with one look, the payeye code is compared to the original pattern, that is, your eyes.

How do I activate my payeye account?

You will activate your account by making a standard transfer from the bank account you provided upon registration to your payeye account. Remember, the recipient of this transfer is you. You will find your payeye account number after logging in to your payeye account, under the tab My profile – payeye account number.

How to create a biometric pattern?

The generation of the biometric pattern is contactless and has no health effects. It is necessary to use the payeye service.

▪ Before you create a pattern (payeye code), register and activate your account by making a transfer from the bank account provided during registration.

▪ You can generate a pattern at one of the PayEye partners. A map of all points can be found here.

▪ You can also create a pattern when you use the home delivery option – make sure in advance that the restaurant can come to you with our dedicated terminal.

▪ Creating payeye code is nothing more than pointing your eyes at the PayEye payment device. One look is enough… and done.

▪ When generating a personal biometric pattern, make sure you have at hand the phone with the number you entered during registration.

During the authorisation process, we will send you an SMS with a code. Then you can feel the freedom and for all your next payments with payeye you only need one look – no phone or wallet will be needed.

▪ Remember! When generating the payeye code, remove your spectacles, sunglasses and contact lenses that change the look or colour of your iris.

▪ Once the payeye code has been created, you can immediately use it to pay for your lunch, snack or other services available from our Partners!

What is PayEye and payeye?

PayEye is the name of a company which has the status of a small payment institution with number MIP42/2019 issued by the Polish Financial Supervision Authority.

As a company, it establishes cooperation with PayEye Partners (commercial and service outlets) where you can use payeye payments.

What is the maximum amount I can have in my payeye account?

Currently, the balance of funds on your Wallet cannot exceed the equivalent of PLN 8000.

All info concerning the payeye portfolio and transactions can be found in the Terms and Conditions.

How much does it cost to create an account?

According to the Table of Fees and Commissions, the account is created free of charge (PLN 0). Full and up-to-date Table of Fees and Commissions is available in the Payer’s Terms and Conditions.

Where can I pay with PayEye?

You can use PayEye payment at PayEye Partners. The current list is available at www.payeye.com

How much does it cost to use the account?

According to the Table of Fees and Commissions, the account can be used free of charge (PLN 0). Full and up-to-date Table of Fees and Commissions is available in the Payer’s Terms and Conditions.

How do I create a PayEye account?

You can quickly and easily create a PayEye account online. As PayEye is operating under license from the Polish Financial Supervision Authority (KNF) and has the status of a small payment institution, it will be necessary to verify your identity with a document – an identity card or passport.

Go to my.payeye.com. Sign up. Top up the account At a PayEye Partner, create your own individual pattern based on your iris and enjoy the offer of PayEye Partners – without contact, hygienically and safely.

How much does a transfer to another PayEye service user cost?

According to the Table of Fees and Commissions, the transfer between PayEye service users is free of charge (PLN 0). Full and up-to-date Table of Fees and Commissions is available in the Payer’s Terms and Conditions.

Does anyone else have the same iris as me?

Each iris is unique, and there is no way that two irises are the same. Each iris has 256 features, which not only makes it unique but also increases the security of user identification.

Can I pay with an eye on the internet?

We are working on it. At the moment, we invite you to use PayEye service at Partners.

Can a person under 18 years old use PayEye service?

Currently, only adults may use PayEye service.

Where can I register?

You can register by going to www.payeye.com or my.payeye.com using your computer, tablet or phone.

Who has access to my personal data?

Access to the data is governed by the Privacy Policy and the Payer’s Terms and Conditions.

Do I receive a card to my account?

No. In PayEye, the only permanent means of confirming payment is the iris of the account holder.

Can a politically exposed person use PayEye?

Of course, a PEP (Politically Exposed Person) can create a PayEye account; however, he/she is only subject to more extensive verification during account registration.